Policy - Vibrant Shea Co. 

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 3 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

A Note About Natural Skincare

Ingredients matter!
Vibrant Shea Co. uses naturally occurring, unrefined, plant based oils and butters, vitamins and minerals to add a beautiful glow to skin without the harmful fillers, chemicals, or preservatives found in most bath and body products today. Check the label: you will see our skincare solutions have minimal ingredients and no surprises!

Keep dry and free of water. The introduction of water could result in the growth of unwanted bacteria. Store in a cool dark place at room temperature. Recommended use within 3 months.

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